I just installed snow leopard on my mac and that was successful. i went to do a software update afterwards (hoping to move up to 10.6.8) and it went through, but when the computer had to restart, it would just shut down, and reboot to the purple-ey space-ey background image....and just stay there... When software update says that your mac is up to date, macos and all of its apps are also up to date. that includes safari, i tunes, books, messages, mail, calendar, photos, and facetime. start a discussion. in apple support communities. ask other users about this article.. The majority of these problems are usually related to third-party software running on your macbook.if your macbook or other mac does not start up at all after macos high sierra/sierra update and hangs on a gray screen with an apple logo, here are some steps to consider:.
If you happen to use any of the avid software on your machine. for your information, appletoolbox is not a part of apple inc. keep us posted and hope a tips works for you! sk. reply. i faced the same problem, after update to el capitan my mac won’t start as usual, i have all files/docs in my mac now not able to do anything.. tried. Computers how to handle os x firmware updates that won't install. if you've got an os x firmware update that just refuses to install properly, there are a few things you can try to remedy the. When your mac won't startup, it can be from a myriad of issues. that's why we have gathered up the top 10 troubleshooting tips for solving mac startup problems into one place where it is easy to find what ails your mac..